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Field Service Specialist
1 week ago
About the Role
We are seeking a skilled Field Service Technician to join our team. In this position, you will be responsible for delivering exceptional customer service and maintaining Canon-supported products in accordance with Service and Parts Standards.
Your Impact
In this role, you will:
- Report product failure trends and serviceability issues with accurate documentation.
- Meet customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
- Maintain all technical information, field service reports, expense reports, and assigned Canon property.
- Showcase strong customer communication and satisfaction skills.
- Maintain machine performance to achieve branch/district metric targets.
About You: The Skills & Expertise You Bring
To succeed in this role, you must:
- Hold a high school diploma or equivalent experience required.
- Possess a basic understanding of internet environments and complete the 120-day introductory period and PDIF new-hire class.
- Ability to travel with a valid driver's license and acceptable driving record.
- Take necessary steps to obtain security clearances for customers' premises.
- Lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).
