Lead Recruitment Process Specialist
6 days ago
We are seeking a highly skilled and customer-focused Lead RPO Specialist to join our Field Team. As a key member of our team, you will be responsible for managing the candidate experience, providing exceptional customer service, and ensuring seamless hiring processes.
Key Responsibilities:- Manage the candidate experience, ensuring a positive and welcoming experience for all applicants.
- Provide exceptional customer service to all applicants, responding to their inquiries and concerns in a timely and professional manner.
- Share relevant information with applicants, including job descriptions, policies, and requirements.
- Ensure all client hiring processes are completed in compliance with client guidelines, including interview processes, drug testing, and I-9 verification.
- Verify that each applicant has all necessary details for their assignment and has the opportunity to ask questions before leaving the recruitment location.
- Perform data entry in our client systems, paying close attention to detail in a high-volume environment.
- Communicate effectively across various channels, including in-person, phone, email, live chat, and social media, with a focus on customer satisfaction and respect.
- Delight candidates during every service interaction.
- Collaborate with teammates to resolve customer issues efficiently and effectively.
- Engage potential talent through talent communities and pipelines.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide solutions, and alternatives.
- Assist in defining team goals and building strategies to achieve them.
- Track and approve hours worked for team members.
- Lead by example, inspiring your team to put their best foot forward.
- 3-5 years of customer service experience in retail, recruiting, or the hospitality industry.
- Minimum of 2 years of experience leading a team of at least 3 staff members.
- Strong focus on following standard work and quality control with all processes.
- High-level comfort using online software, webcams, and scanners.
- Focus on customer service, ensuring a positive experience at all times.
- Ability to remain calm under pressure or in challenging situations.
- Excellent written and verbal communication skills, with the ability to speak professionally with candidates, staff, and clients.
- Ability to work extended hours and/or Saturdays/Sundays to meet business needs.
- In-person attendance and the ability to work overtime as needed are required.
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Lead RPO Specialist
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Data Management Lead
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Data Management Lead
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Lead RPO Specialist
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Lead RPO Specialist
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Lead RPO Specialist
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Lead RPO Specialist
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Lead RPO Specialist
4 weeks ago
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Lead RPO Specialist
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Lead RPO Specialist
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