Branch Service Representative
3 days ago
The Member Service Representative (MSR) role at California Credit Union is an excellent opportunity for individuals who thrive in fast-paced environments and possess exceptional customer service skills.
This position is responsible for providing consistently exceptional service to members through face-to-face interactions, assisting with financial transactions, and addressing member concerns and questions.
Key Responsibilities:
- Transaction Processing: Process branch member transactions efficiently, accurately, and in a timely manner, including servicing accounts, closing accounts, or completing related documentation.
- Cash Handling: Maintain cash drawer in accordance with assigned cash limits and policy and procedures, balance own daily work, and assist with the daily branch balancing procedures.
- Member Support: Directly respond to member inquiries timely and accurately via various channels, develop and expand member relationships to increase satisfaction, and adhere to Branch Service Level Standards and SLAs.
Requirements:
- Certifications/Licenses: High school diploma or GED; one year of previous customer service, sales, and cash handling experience in retail, banking, or food service.
- Skills: Excellent customer service skills, ability to work in a fast-paced environment, high degree of accuracy, strong communication skills, effective problem-solving and communication skills, and ability to work well in a team-oriented environment.
Benefits:
- Competitive Salary: $40,000 - $55,000 per year, depending on experience.
- Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.
Working Conditions:
Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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