Certified Medical Assistant 2

4 weeks ago

Beckley, West Virginia, United States CAMC Health System Full time
Job Summary

As a Certified Medical Assistant 2, you will provide exceptional support to our healthcare providers, ensuring the highest level of patient care and satisfaction. Your role will involve providing patient registration, discharge, and other related services, as well as serving as a mentor for level 1 CMA staff members.

Responsibilities
  • Provide clerical support to providers, patients, and staff to expedite patient flow, telephone communications, and quality patient care.
  • Assist healthcare providers in rendering services to patients, as directed by the provider or Registered Nurse, as outlined in departmental policies and procedures.
Duties May Include:

Greet and register patients utilizing the appropriate software system. Explain payment policy and insurance coverage prior to patient registration, obtain insurance information, and pre-certification, if applicable.

Responsible for discharging patients from the facility, documenting and tabulating all charges and payments, and maintaining accurate financial data on patients.

Schedule patient appointments as required. Legibly and accurately transcribe orders utilizing knowledge of policy and procedures and legal documentation on patient records.

Responsible for billing, collection, refunding, disposition, and communications regarding patient accounts.

Prepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions, and equipment loan-outs.

Responsible for answering telephone, furnishing information as applicable by policy, and disposition of calls.

Retrieve, photocopy, as necessary, and file medical records; prepare, review, and process records to ensure completeness and accuracy.

Distribute mail and interdepartmental correspondences; operate postage meter, if necessary.

Perform vital signs, document medications/drug allergies, and triage patients based on subjective data.

Collect and prepare specimens for reference lab testing, including venipuncture of adults and children.

Perform point of service laboratory testing and Quality Control procedures as required.

Perform electrocardiograms and assist with stress testing as required.

Administer PO, IM, Sub Q, and ID medications as delegated with verification of the "five R's of giving medication" by the provider.

Obtain IV access and provide "plain fluid" infusion.

Perform audiograms, pulmonary function testing, drug screen collections, and nebulizer treatments as required.

Prepare patients, exam rooms, and equipment for examinations and procedures.

Assist providers during patient visits and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies, and other minor procedures, as necessary.

Gather and document pertinent information in the patient record, as necessary.

Communicate information to the patient as directed by the provider and instruct patients in necessary preparation for diagnostic and therapeutic regimens.

Function as a liaison between provider, patient, and staff to expedite patient flow, quality patient care, appointment and test scheduling, and referrals.

Sort diagnostic test results by established parameters.

  • Assist in ordering and maintenance of inventory.
  • Obtain/maintain/transport equipment, supplies, and specimens.
  • Orient new staff to role.
  • Maintain patient confidentiality.
  • Employee must remain professional at all times.
Behavioral Requirements

This includes but is not limited to the following behavioral requirements:

Has communications skills:

  • Verbal communication is correct at all levels.
  • Non-verbals are in agreement with the verbal message.
  • Passes information in a correct and timely manner.

Uses appropriate language:

  • No profanity.
  • Is open to new ideas and situations.
  • Shows proof of positive customer service and co-worker relations.
  • Shows proof of tact/patience/courtesy in all contacts.
  • Can adjust work speed for peak periods and slack times.
  • Is involved in problem-solving on a day-to-day basis.
  • Completes work assignments on time.
  • Seeks help to deal with problems.
  • Works with care providers and co-workers as necessary to provide smooth and efficient delivery of patient care and services.
  • Works the hours/time necessary to meet patients' needs.
  • Answers to own decisions and work.
  • Has been evaluated against CLIA-88 requirements and is qualified to perform all duties and responsibilities for this position.

CMA 2 will serve as a mentor to new staff members.

Facilitates continuous quality improvement activities and collection of PI/QI data related to job processes; pro-active in addressing unit-specific legal, ethical, or safety issues.

Maintains and troubleshoots specific area equipment.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment, or care as defined by the department's identified patient ages.

Specifically, the employee must be able to demonstrate competency in:

  • Ability to obtain and interpret information in terms of patient needs.
  • Knowledge of growth and development.
  • Understanding of the range of treatment needed by the

Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department-specific competency checklist.

Common Duties and Responsibilities

(Essential duties common to all positions)

  • Maintain and document all applicable required.
  • Demonstrate positive customer service and co-worker.
  • Comply with the company's attendance policy.
  • Participate in the continuous, quality improvement activities of the department and institution.
  • Perform work in a cost-effective manner.
  • Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call.
  • Perform work in alignment with the overall mission and strategic plan of the.
  • Follow organizational and departmental policies and procedures, as applicable.
  • Perform related duties as assigned.
Education
  • High School Diploma or GED (Required)
  • Post High School Diploma or Certificate Program (Required)
Experience

6 months of experience

Credentials
  • Medical Assist, Cert (Required)

CMA or RMA Accepted:

See Equivalent Qualifications

Work Schedule

Days

Status

Full Time Regular 1.0

Location

Beckley-275 Dry Hill Road

Location of Job

US:

WV:Beckley

Talent Acquisition Specialist

Jamie L. Douglas

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