IT Systems Engineer

1 day ago

Fort Myers, Florida, United States Entech Computer Full time
Job Summary

We are seeking a highly skilled IT Systems Engineer to join our team at Entech Computer. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, troubleshooting complex technical issues, and ensuring the smooth operation of our network infrastructure.

Key Responsibilities
  • Provide exceptional technical support to clients via phone, email, and remote access
  • Troubleshoot complex technical issues related to Windows servers, desktops, Microsoft 365, Azure, and other technologies
  • Work with clients to resolve reactive support requests and proactive alerts
  • Manage and maintain network infrastructure, including backups, viruses, and hardware failures
  • Perform recurring health assessments and proactive upgrades to network infrastructure
  • Manage software updates and upgrades, including Line of Business software and software as a service licensing
  • Utilize advanced RMM software, ConnectWise Manage, IT Glue, and other service-specific tools to deliver onsite and remote user support services
  • Communicate effectively with clients, keeping them informed of incident progress and notifying them of impending changes or agreed outages
Requirements
  • Advanced proficiency in Windows 10 and 11 Operating Systems, workstation and server hardware, printer and multi-function devices, standard Windows applications, Microsoft Office Suite, email and mobile device connectivity, and Microsoft 365
  • Intermediate proficiency in Mac OS troubleshooting, IPv4 and IPv6 technologies, LAN/WAN connectivity issues, Microsoft Azure, Hyper-V, vSphere, Citrix, SQL, and Terminal Services, Active Directory, Windows Server 2008-2022, VPN connectivity troubleshooting and configuration
  • High School Diploma or GED, three or more years of related experience or relevant coursework, two to three years working in a Technical Support/Service Desk environment preferred
  • Professional IT certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP, CompTIA Network+, CompTIA Security+, and a valid Florida Driver License
Benefits
  • Free Medical Insurance, Additional Employer Paid Medical Options, Fully Vested 401(k) Match, Flexible Time Off, Free $10,000 Life Insurance Policy, Six Paid Holidays - PLUS Black Friday, Flexible Schedule Options, Fun Employee Events - Yearly Culture Building Events, and Options available for dental, vision, short term disability, long term disability, and additional life insurance

Entech Computer is an Equal Opportunity Employer and participates in E-verify for all employees. This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position.

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