Lead Operations Manager

4 days ago


Sioux Falls, South Dakota, United States Skate City Full time

At Skate City, we're seeking a highly motivated and experienced Lead Operations Manager to join our team.

Job Overview

This is an exciting opportunity for an individual with strong customer service skills and leadership abilities to oversee the day-to-day operations of our rink.

The ideal candidate will have 2-3 years of experience in customer-facing roles, preferably in a management or supervisory position. A high school diploma is required, and experience with marketing or event planning is a plus.

About the Role

We are looking for a charismatic leader who can effectively communicate with staff and customers alike, ensuring seamless session operations and maintaining a positive atmosphere at all times.

The successful candidate will be responsible for:

  • Session Operation Management: Oversee the opening and closing tasks, ensure admission processes run smoothly, coordinate birthday parties, and facilitate on-rink activities while prioritizing customer safety.
  • Staff Support: Provide guidance and problem-solving assistance to crew members during sessions, prioritize tasks efficiently, and maintain a well-organized working environment.
  • Customer Engagement: Foster exceptional customer experiences by interacting with patrons, promoting upcoming events, and maintaining high standards of customer service.
  • Rink Maintenance: Inspect equipment, furniture, and facilities regularly to ensure they are in good condition, addressing any issues promptly to prevent disruptions.

In return, you'll receive a competitive salary of $40,000 - $60,000 per year, depending on your level of experience and qualifications. We offer a supportive work environment and opportunities for growth within the company.


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