Customer Service Ambassador

3 weeks ago


Manchester, New Hampshire, United States Marcone HVAC Full time
Job Overview

The Marcone HVAC team is seeking a highly skilled and motivated Customer Service Representative to join our Manchester, NH branch. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service to customers, vendors, and other callers.

About the Role

This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer experiences. You will work under general direction with minimal supervision and will be expected to provide timely customer interaction, problem resolution, or escalation. Additionally, you will serve as an ambassador of the company in creating, supporting, and developing valued business relationships.

Key Responsibilities
  • Provide exceptional customer service through timely customer interaction, problem resolution, or escalation.
  • Promptly respond to customer inquiries via phone, email, text, or fax with courtesy in a professional demeanor.
  • Conduct personal interactions with customers representative of a company with strong, ethical standards.
  • Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.
Requirements

We are looking for a highly motivated and organized individual with:

High School diploma or its GED equivalent and some college coursework.7+ years' experience with HVAC, plumbing, customer service, and related functions.Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as:

A great benefits package, including health care (medical, dental, vision, prescription), 401(k) with company contribution, life insurance, short-term and long-term disability, HSA/FSA options, paid vacations, holidays, and personal time, employee assistance program, employee discounts, and much more.An equal opportunities employer that provides opportunities for growth and development.

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