Guest Relations Team Member

3 days ago


Indianapolis, Indiana, United States Indianapolis Zoo Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Relations Team Member to join our team at the Indianapolis Zoo. As a key member of our Guest Experience team, you will be responsible for providing exceptional service to our guests, ensuring their overall satisfaction, and creating a memorable experience for all who visit our zoo.

Key Responsibilities
  • Sell tickets for general admission, rides, and stroller rentals, as well as collect parking fees and monitor butterfly doors in the conservatory.
  • Drive the staff shuttle and serve as an attendant/greeter at the Shark Touch Tank, Dolphin presentation, South Lot, exit cart, and for special events.
  • Ensure overall visitor satisfaction and perform a wide range of tasks, including sales, register operations, crowd control, grounds maintenance, and possible attractions duties.
  • Create value for each and every guest by suggestive selling and providing exceptional customer service.
  • Work effectively as a team member, but also be able to work independently as needed.
Requirements
  • A High School diploma or equivalent is highly desired.
  • Previous experience in customer service is a plus.
  • A cooperative and team-oriented personality, along with a friendly and courteous attitude, is highly desirable.
What We Offer
  • A competitive hourly rate of $13.00.
  • Free admission for employees and their families.
  • Flexible scheduling (student and retiree friendly).
  • Complimentary parking for downtown events and access to local colleges.
  • Unique and fun working environment.

To apply, please complete an online application and attach a resume and cover letter to increase your chances. Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing, including a background check, motor vehicle check (if applicable), and a drug test.



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