Customer Experience Lead

1 week ago


Duluth, Minnesota, United States Duluth Chrysler Dodge Jeep RAM Full time
Customer Experience Lead Job Description

We are seeking a dedicated Customer Experience Lead to join our team at Duluth Chrysler Dodge Jeep RAM.

In this role, you will be responsible for leading our service operations department and driving customer satisfaction. This includes developing and implementing service strategies to enhance customer experience and meet service objectives.

  • Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
  • Foster a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.

Requirements:

  • 5+ years of experience in customer-facing roles, with a proven track record of delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.

$100,000 - $150,000 per year, depending on experience.



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