Omni Channel Communication Services Analyst

4 weeks ago

Owings Mills, Maryland, United States RadNet Full time
Job Title: Omni Channel Communication Services Analyst

At RadNet, we are Leading Radiology Forward by delivering quality, value, and access in the 21st century. We are seeking a highly skilled Omni Channel Communication Services Analyst to join our dedicated team of professionals.

Key Responsibilities:
  • Provide technical support for multiple communication systems, ensuring quick resolution of issues.
  • Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems.
  • Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms.
  • Implement and maintain omni channels of communication systems to meet organizational requirements.
  • Implement security measures to safeguard the omni-channel communication systems and data.
  • Collaborate with IT teams to ensure interoperability and seamless integration with other systems.
  • Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures.
  • Prepare training material for end-users and support teams on properly using communication tools.
  • Monitor system performance and conduct regular assessments to identify areas for improvement.
  • Manage relationships with vendors, ensuring service level agreements are met.
  • User provisioning for various communication platforms.
Requirements:
  • An Associate degree in information technology, telecommunications, or a related field is preferred but not required.
  • Ability to troubleshoot and arrive at reasonable solutions to problems.
  • Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools.
  • Strong attention to detail.
  • Experience with project management methodologies and tools.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources.
  • Ability to communicate effectively in person and writing with all employees, customers, and vendors.
  • High level of proficiency and demonstrated effectiveness in problem determination and resolution.
  • Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
  • Ability/flexibility to travel to/between sites as needed.

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