Senior Manager IT Solutions Engineering- POS

3 weeks ago

Chicago, Illinois, United States Peapod Digital Labs Full time

Job Summary:

The Senior Manager IT Solutions Engineering will lead a team of software engineers and system analysts to deliver highly performant and scalable IT products and platforms to enable implementation and support of enterprise IT solutions. This role will have responsibilities for several portfolios within POS and Payments technology solutions, including ACI Retail Commerce Server, NCR Connected Payments, Verifone, and Ingenico PinPads.

Key Responsibilities:

  • Manage and lead multiple product portfolios of POS and Payments solutions supporting business functions including Retail Operations, Payments, and Finance.
  • Establish and maintain strong working relationships with vendor partners.
  • Take technology ownership of systems and platforms with high complexity.
  • Lead a team of software engineers, leads, and analysts to create an engaged, productive work environment.
  • Responsible for the design, configuration, integration, and implementation of IT solutions to deliver on business and IT objectives.
  • Lead the team to deliver solutions that are customer-focused, easy to consume, and create sustained business value within budget.
  • Leverage experience to ensure the team builds efficient and scalable applications utilizing best-in-class tools and services.
  • Responsible for delivering end-to-end solutions based on limited scope that are highly available, scalable, stable, secure, and cost-effective.
  • Provide strong technical expertise to drive towards the right and practical solutions that meet the business needs within the required timelines.
  • Promote an effective team environment through the effective use of mentoring, coaching, and development of technical skills.
  • Plan and assign work within the context of a project/function.
  • Lead by example, demonstrating leadership attributes, depth/breadth of knowledge, and experience allows for a wide range of project/functional guidance.
  • May support the evaluation of emerging IT engineering technologies, including testing and integration of new solutions.
  • Facilitate communications and resolution activities with IT and business leaders when there is a support issue that materially impacts the business.
  • Manage application access reviews, extensions, and renewals.

Requirements:

  • Bachelor's Degree in Computer Science or Technical field and Master's Degree in Technology and/or Business-related field; equivalent trainings/certifications/experience equivalency will be considered.
  • 7 or more years of equivalent experience in relevant job or field of technology.
  • 3 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly.
  • Strong communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively coupled with the ability to influence others toward a common goal.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to handle multiple tasks at once and work under strict deadlines.
  • Ability to prioritize and plan work of the team to meet time-based deliverables.
  • Knowledge of payment credit/debit ecosystem is required.
  • Experience in retail is required.

Preferred Qualifications:

  • Postgraduate degree, advanced training, and/or certifications in relevant fields of study preferred.
  • Previous experience with direct responsibility for leading a team of technical team members in relevant technologies, capabilities, or skills.
  • 3 or more years' experience in Agile teams and Product/Platform-based operating model.
  • Experience in development and delivery phases of complex technology projects and programs.
  • Business Development experience with product solutioning and client engagement in a highly technical environment.
  • Experience executing projects related to modernization and re-platforming of large-scale solutions.
  • Experience in grocery preferred.
  • Experience in fuel is preferred.
  • Experience with NCR Storeline or Emerald POS system's is preferred.
  • Experience with Connected Payments is preferred.
  • Experience with Toshiba ACE POS is preferred.
  • Experience with ACI RCS is preferred.
  • Knowledge of Pin Pad configuration and management is preferred.
  • Experience with Estate Management tools is preferred.

Equal Opportunity Employer:

Ahold Delhaize USA is an equal opportunity employer committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.

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