IT Service Management Data Analyst

4 days ago

Inver Grove Heights, Minnesota, United States Western Alliance Bank Full time
Job Title:

IT Service Management Data Analyst

Location:
OH
  • The IT Service Management Data Analyst will play a critical role in supporting the implementation, process documentation, and management of the asset, configuration, and other ServiceNow process areas.
This role will be responsible for building and maintaining operational reporting for ServiceNow functions, ensuring the accuracy and integrity of data being presented reconciled from operations to leadership. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices.

What we are looking for:

Develop and implement comprehensive reporting for the management of processes, ensuring alignment with ITIL best practices and organizational goals.

Collaborate with stakeholders to define and document requirements.

Build dashboards for operational views, enabling the ability for teams to see relevant information necessary for managing their delivery of service.

Design and implement trending reporting for tracking organizational improvements over time, and analyzing processes for improvement opportunities. Develop and deliver training programs for end-users to ensure effective adoption of reporting functions. Support other organizational reporting needs for activities executed and managed within ServiceNow. Identify areas for improvement and implement changes to enhance the efficiency and effectiveness of configuration management processes.

Qualifications:
5+ years of experience using ServiceNow reporting and Business Analytics functions. Strong understanding of ITIL and ITSM principles. Proficiency with understanding ServiceNow data models and databases including AMDB and CMDB required. Excellent analytical, problem-solving, and decision-making skills. Experience with ITIL process framework and best practices. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Knowledge of regulatory requirements and best practices in IT asset management. Ability to demonstrate managing large organizational changes with excellent collaboration skills.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.

In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation.

Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a

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