Application Specialist
3 days ago
The Donor Network of Arizona is seeking a highly skilled Application Specialist to support all operational aspects of our specialized systems. As a key member of our IT team, you will be responsible for providing technical support, training users, and becoming the subject matter expert for our cloud-based applications.
Key Responsibilities- Work with organizational stakeholders to support key departmental products and applications.
- Collaborate with vendors to install, upgrade, and maintain key departmental products and applications.
- Develop and deliver training programs to users on how to use key departmental products and applications.
- Provide guidance to users on how to use key departmental products and applications.
- Work with in-house development teams on the development and support of internally developed applications.
- Act as an IT liaison to key departments/committees whose key departmental products and applications they support.
- Stay up-to-date with best practices around UI/UX development to improve the overall user experience.
- Familiarize yourself with Low Code/No Code solutions when generating user reports/interfaces.
- Understand how to support flexible meeting architecture utilizing Teams and in-house AV equipment.
- Develop advanced understanding of IT troubleshooting workflows and how to identify root cause analysis.
- Understand telephony architectures and how to support advanced call flows and hunt groups.
- Participate in 24/7/365 on-call IT resource rotation schedule to field IT service requests from users related to workflow stoppage of production systems while maintaining alignment with well-defined executive management service objectives.
- Follow established change control processes to implement planned changes to production and non-production systems.
- Follow established SCRUM process to iterate/enhance current integrations/developments within the organization as guided by the Data Integration and Process Automation Engineer.
- Ethically handle and adhere to regulatory compliance of private data, including financial and/or healthcare data.
The Donor Network of Arizona is a non-profit organization dedicated to making the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Our core values of Positive Energy, Passion, and Eagerness drive our mission to make a difference in the lives of our donors, recipients, and the community we serve.
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Application Specialist
4 days ago
Tempe, Arizona, United States Donor Network of AZ Full timeAbout the RoleWe are seeking a highly skilled Application Specialist to join our team at Donor Network of Arizona. As a key member of our IT department, you will be responsible for supporting all operational aspects of our specialized systems.Key ResponsibilitiesProvide technical support for our cloud-based applications and on-premises architectures.Develop...
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Application Specialist
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Tempe, Arizona, United States Donor Network of Arizona Full timeAbout the RoleWe are seeking a highly skilled Application Specialist to join our team at Donor Network of Arizona. As an Application Specialist, you will be responsible for supporting all operational aspects of our organization's specialized systems.Key ResponsibilitiesWork with organizational stakeholders to support key departmental products and...
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