Customer Service Representative
6 hours ago
Mighty Taco is committed to delivering exceptional customer experiences.
A Customer Service Representative is responsible for ensuring our customers receive high-quality service.
Key Responsibilities:
- Provide professional and courteous interactions with customers and team members.
- Follow Mighty Taco cashier procedures, including suggestive selling and reading back orders.
- Count money accurately and provide correct change.
- Demonstrate urgency and ability to meet Mighty Taco's average service time of 2 minutes or less.
- Handle minor customer complaints in a friendly manner.
- Comply with the Mighty Taco dress code.
Quality Standards:
- Prepare food according to company standards and sanitation protocols.
- Know the Mighty Taco menu and pass the menu test within the first 15 hours of employment.
- Operate our ovens and tomato slicer.
- Read Kitchen Display Screens (KDS) correctly and make orders to customer specifications.
- Meet and follow Mighty Taco cook objectives.
- Portion properly to achieve product standards.
- Abide by sanitation, health, and safety standards at all times.
Cleanliness Standards:
- Perform assigned inside cleaning tasks, including sweeping/mopping of floors, dishes, and cleaning bathrooms.
- Perform assigned outside cleaning tasks, including the parking lot, patio area, and outside trash cans.
Mighty Taco is an equal opportunity employer and provides an inclusive work environment for all employees. We require communication skills, including listening, understanding, and speaking. A passion for customer service and the ability to multitask and problem-solve are highly desirable.
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