Physician Clinics Operations Director

2 days ago


Tuscaloosa, Alabama, United States DCH Health System Full time
Job Summary

The Clinical Operations Manager is a key member of the physician clinic team, responsible for overseeing the day-to-day operations of the clinics. This role requires a strong leader who can facilitate effective communication, coordination, and delivery of quality patient care.

Key Responsibilities
  • Provide department-wide coordination, facilitation, and direct delivery of patient care, while demonstrating leadership qualities commensurate with the Nurse Manager role.
  • Support service excellence across the organization by ensuring adherence and compliance with all applicable policies, regulations, and laws.
  • Develop and implement new policies and procedures, and/or process changes that are applicable across clinics within the department.
  • Identify education needs of clinical staff, work to develop training plans, and assist in providing clinical staff training and in-service instruction.
  • Provide direct patient care in clinics as indicated by staffing, acuity, or resource need across clinics.
  • Assist the Director with effective daily resource allocation through delegation of tasks and assignment of duties to maintain efficient workflow in the department.
  • Coordinate and communicate with stakeholders any changes in operations or clinical staffing arrangements.
  • Responsible for monitoring and addressing employee relation issues to ensure collaboration and maintains effective professional relationships amongst staff.
  • Serve as a resource/facilitator for staff in regards to patient care and operational issues.
  • Facilitate department performance improvement and patient safety initiatives, including reviewing key indicators and developing action plans as needed to ensure quality patient care.
  • Participate in TJC or other regulatory agency survey readiness plans within the department.
  • Assist the Director in the financial management of the department, including participating in budget planning process, developing staffing plans, and identifying appropriate equipment or technology for procurement.
  • Assist the Director in identifying, evaluating, and implementing best practices or new systems to maximize physician clinic operation efficiency and performance.
Requirements
  • Registered Nurse with current Alabama or Multistate License.
  • Bachelor's degree in Nursing preferred.
  • Minimum of 2 years' experience as a registered nurse.
  • Prior work experience in nursing management or leadership role preferred.
  • Excellent interpersonal and communication skills.
DCH Health System Standards
  • Maintains performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook.
  • Must adhere to the DCH Behavioral Standards, including creating positive relationships with patients/families, coworkers, colleagues, and with self.
  • Performs essential job functions in a manner that ensures the safety of patients, visitors, and employees.
  • Identifies and reduces unsafe practices that may result in harm to patients, visitors, and employees.
  • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.


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