Customer Service Representative
4 days ago
About the Role
">The Promotions Agent is responsible for providing top-notch service to guests at the Royal Rewards Desk, promoting the Royal Rewards Program and maintaining efficient operations of the Royal Rewards Club.
Main Responsibilities:
- Provide exceptional customer service to guests, responding to their inquiries and resolving issues promptly.
- Enroll guests in the Royal Rewards Program, explaining the benefits and features of the program.
- Utilize the Player Tracking System to manage guest information and preferences.
- Staying up-to-date on Slot Division activities and events to promote relevant offers and services to guests.
Other Key Functions:
- Maintaining a clean and organized workspace, adhering to health and safety standards.
- Collaborating with colleagues to achieve team goals and objectives.
- Providing feedback and suggestions for improving guest experience and operational efficiency.
Requirements:
- At least 6 months of guest service experience; preferably in hospitality and/or travel industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
- Basic computer knowledge and typing skills.
Compensation:$42,000 - $52,000 per year, based on experience.
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