Implementation Project Manager

3 weeks ago


Chicago, Illinois, United States TravelPerk Full time
About Us
We're TravelPerk, a global SaaS platform that offers companies a comprehensive solution for managing business travel. Our platform provides an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. We've revolutionized the business travel market by offering a one-stop-shop for booking, managing, and reporting business travel.

Our team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform. We take new customers from signup to launch, providing administrative, technical, and educational support to maximize the client's experience with the TravelPerk platform. Our goal is to ensure a smooth onboarding process for our clients and provide them with the necessary tools and support to succeed.

Key Responsibilities:
  • Provide administrative, technical, and educational support to clients during the onboarding process.
  • Configure client accounts to their specifications and requirements.
  • Coordinate and conduct training sessions for newly onboarded customers.
  • Provide technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
  • Validate client configuration and account satisfaction by monitoring client booking behavior post-implementation.

What We Offer:
Our team offers a range of benefits, including competitive compensation, generous vacation days, comprehensive benefit plans, and opportunities for professional development. We prioritize experience and potential over academic qualifications and believe that talent and ability aren't always reflected in formal credentials.

About Our Culture:
We're a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

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