Field Operations Manager

6 days ago


Charleston, West Virginia, United States Deanna Nesbit & Associates, Inc. Full time
About Deanna Nesbit & Associates, Inc.

Deanna Nesbit & Associates, Inc. is a reputable company seeking a skilled Field Operations Manager to join our team. This full-time position is onsite and requires excellent organizational skills, strong communication, and the ability to multi-task in a fast-paced environment.

Job Summary

The successful candidate will be responsible for managing and maintaining customer and technician schedules, ensuring efficient communication between the team and customers, and supporting billing and payroll processes. This role requires strong organizational skills, excellent communication, and the ability to multi-task in a dynamic environment.

Key Responsibilities:
  • Manage and maintain daily schedules for technicians, ensuring timely dispatch of service calls and projects.
  • Maintain continuous daily communication with technicians to address scheduling changes, updates, or job-related questions.
  • Ensure technicians clock in and out of the correct jobs and address discrepancies.
  • Run time reporting to assist with payroll accuracy and processing.
  • Invoice customers promptly upon service completion, ensuring billing accuracy and timely delivery.
  • Communicate with management and the warehouse team regarding materials needed for upcoming service calls and projects.
  • Maintain accurate records of all jobs, technician activities, and material requirements.
  • Proactively address scheduling conflicts and prioritize urgent service calls.
  • Provide updates to management regarding scheduling, technician performance, and any potential issues.
Salary and Benefits

This full-time position offers a competitive salary of $60,000 - $70,000 per year, based on experience, along with a comprehensive benefits package, including health insurance, vacation days, sick days, holiday pay, and company-provided technology equipment.



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