Service Leadership Professional

4 days ago


Pompano Beach, Florida, United States Spring Footwear Corp Full time
Spring Footwear Corp Job Description
Job Title: Service Leadership Professional
Location: Pompano Beach, FL

We are seeking a highly experienced Service Leadership Professional to lead our customer service team in Pompano Beach, FL. As a key member of our leadership team, you will drive process improvements, ensure exceptional customer experiences, and inspire your team to excel in their roles.

Key Responsibilities:
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision.
  • Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals.
  • Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.

Requirements
  • 5+ years in a managerial role for a multi-channel contact center.
  • Demonstrable knowledge of contact center metrics, best practices, and sound understanding of contact center workflow.
  • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.

Benefits
  • Competitive wages: $85,000 - $110,000 per year, depending on experience.
  • Company-paid Holidays and Vacation.
  • Profit-sharing program.
  • Advancement opportunities.


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