Customer Service Representative

1 day ago

Orange Park, Florida, United States ValorVIP Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Key Responsibilities
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Utilize knowledge base and training to accurately answer customer questions and provide solutions
  • Escalate complex issues to senior representatives or management as needed
  • Meet or exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type 20+ words per minute
Preferred Qualifications
  • Previous customer service experience in a call center or retail environment
  • Knowledge of sales and service principles and practices
  • Ability to work in a team environment and provide support to colleagues
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is dedicated to providing exceptional customer service and support, and we are looking for individuals who share our passion and commitment to excellence.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to our careers page.

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