Operations Supervisor

4 weeks ago


Mechanicsburg, Pennsylvania, United States Ryder Full time

Job Summary

The Operations Supervisor plays a vital role in ensuring the smooth operation of our logistics and transportation services. This position is responsible for managing a team of technicians, customer service coordinators, and service employees to deliver exceptional customer service and meet business objectives.

Key Responsibilities

Workflow Management: Responsible for work analysis, planning, and scheduling, as well as productivity tracking and optimization.
Labor Management: Provides management, training, and development of all personnel assigned.
Customer Management: Responsible for customer relationship management, including issue resolutions, customer satisfaction, and retention.
Asset Management: Directs direct reports in maintaining the appearance and maintenance of assigned locations, including sustaining 65 standards in all relevant shop areas of responsibility.
Quality Management: Responsible for quality inspections of PM and repairs, as well as performing in-process reviews of non-PM work.

Requirements

H.S. diploma/GED required.
Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
Maintenance and technical experience in a shop environment required.
Supervisory experience preferred.
Experience with a shop management system preferred.

What We Offer

Ryder is proud to offer a comprehensive benefit package, a 401(k) savings plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases. We also offer comprehensive training and the ability to continue your professional development, as well as regional and local Ryder resources to help guide and support you as you grow in your career.

About Ryder

Ryder is a world-class, Fortune 500 organization with over 85 years of experience in logistics, transportation, fleet maintenance, and supply chain services. We are committed to providing exceptional customer service and meeting the needs of our customers while maintaining a safe and healthy work environment.


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