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Dunkin' Store Manager

2 months ago

Lynn, Massachusetts, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Dunkin'. As a key member of our management team, you will be responsible for directing the overall operation of our restaurant, overseeing a team of employees, and delivering exceptional guest service.

Key Responsibilities
  • Drive Sales and Profitability: Develop and implement strategies to increase sales and improve profitability.
  • Lead a High-Performing Team: Foster a positive and productive work environment, providing coaching and training to ensure employees are equipped to deliver exceptional guest service.
  • Operate with Integrity: Conduct yourself in a professional manner, adhering to all state and federal labor and health laws, and upholding the policies and standards of performance and conduct set by the Company and the Dunkin' brand.
  • Work with Integrity, Honesty, and Accountability: Demonstrate a strong work ethic, integrity, and accountability in all situations.
Requirements
  • Top-Notch Customer Service Skills: Provide exceptional guest service, ensuring a positive experience for all customers.
  • Excellent Leadership Skills: Demonstrate strong leadership skills, including the ability to motivate and inspire a team.
  • Works Well Under Pressure: Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.
  • Ability to Lift 50 lbs: Meet the physical demands of the role, including the ability to lift up to 50 pounds.
  • Background Check: Must submit to a background check.
  • Positive and Friendly Personality: Demonstrate a positive and friendly personality, with a strong commitment to customer satisfaction.
  • Basic Knowledge of Food Safety: Possess a basic understanding of food safety principles and practices.
  • Minimum 2 Years of Experience: Minimum 2 years of experience working in a restaurant or retail environment, with a strong background in customer service and leadership.