Insurance Account Specialist
4 weeks ago
Job Description
As a key member of the Chad Wood - State Farm Agent team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.
We are seeking a dedicated and customer-focused individual who is able to establish strong relationships with our clients and provide prompt, accurate, and friendly service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Responsibilities:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications:
- Dedicated to customer service.
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving.
Benefits:
- Hourly pay plus commission/bonus.
- Growth potential/Opportunity for advancement within my office.
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Valuable career-building experience.
Flexible work from home options available.
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