Medical Equipment Support Specialist
2 days ago
Rotech Healthcare Inc. is a leading provider of ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home.
Job SummaryWe are seeking a dedicated Customer Service Representative to join our team in HI. The successful candidate will be responsible for performing tasks and communication related to patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/co-workers/referral sources.
Essential Job Duties- Assist with updating respiratory grid
- Clear previous day's route and check paperwork accuracy
- Communicate with patients/referral sources verbally/written
- Complete SOPs/CMNs and document tracking log
- Comply with all applicable company policies/procedures (JCAHO/company standards)
- Coordinate patient information/process paperwork/Billing Department/chart preparation
- Maintain referral log
- Monitor office supplies/prepare deposit/location weekly
- Prepare invoices/routes/pre-assemble charts
- Process paperwork/new patient set-ups/technical assistance/customer issues
- Background investigation/drug screen/clean driving record
- High school diploma/GED equivalent
The estimated salary for this position is $20-$22 per hour. As an employee of Rotech Inc., you will enjoy generous paid time off, overtime pay, commission, car reimbursement, employee discount program, employee recognition program, bonus opportunities, mileage/reimbursement, EAP, 401k, medical/prescription/dental/vision, HSA/FSA/decent life insurance/disability/accidental death/identity protection/legal services/Meru Health Mental health/Mercer SmartConnect Medicare programs/Livongo Diabetes/Hepatitis B/TB vaccinations.
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