IT Support Specialist

6 days ago


Honolulu, Hawaii, United States ERT Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at ERT in Honolulu, HI. As an integral part of our National Marine Fisheries Service (NMFS) Pacific Islands Fisheries Science Center Service Desk, you will provide exceptional support to 50 staff members.

Key Responsibilities:
  • Hardware Support: Install and configure workstations, setup moves, system imaging, device staging, loaner preparation, hardware refresh, and facilitate warranty repairs.
  • Software Installation and Troubleshooting: Provide comprehensive software installation, configuration, and troubleshooting support to ensure seamless operations.
  • Meeting Support: Set up webinars, meetings, and equipment installations for various events.
  • Audio/Video Operational Support: Ensure high-quality audio/video operations for all necessary applications.
  • New Equipment Setup: Unpack, test, and burn-in computers, laptops, mobile devices, printers, and other peripherals upon receipt.
Requirements:
  • Education: High School Diploma; AA or BS degree in Computer Science or relevant field preferred.
  • Experience: At least 1 year of experience in a relevant professional position.
  • Skills: Detail-oriented, organized, timely, ability to work well independently and in a team setting, basic Microsoft Suite skills, and PDF proficiency.
  • Citizenship: Must be a US Citizen or Permanent Resident with 3 out of the last 5 years of residence in the United States and pass a background investigation to obtain a security badge.
Compensation and Benefits

The hourly rate for this role is estimated between $18-$30/hour. This range is based on similar roles across the organization, taking into account position scope, expected duties, work experience, education/training, and key skills.

All full-time employees are eligible for our flexible benefits package, including medical, Rx, dental, and vision insurance, 401(k) retirement plan with company matching, 11 paid federal holidays, basic life and supplemental life insurance, health savings accounts, flexible spending and dependent care flexible spending accounts, short-term and long-term disability, employee assistance program, tuition reimbursement, personal development and learning opportunities, skills development and certifications, professional membership reimbursement, employee referral program, competitive compensation plan, discretionary variable incentive bonuses, and publication and conference presentation awards with bonuses.



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