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Banquet Supervisor

2 months ago


Cleveland, Ohio, United States Hotel Cleveland Full time
Job Summary:

A Banquet Supervisor is responsible for overseeing the setup, service, and breakdown of all assigned banquet functions at Hotel Cleveland. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Qualifications:
    • At least 1 year of progressive experience in a hotel or a related field is required. A high school diploma or equivalent is also required.
    • College coursework in a related field is helpful.
    • Previous supervisory experience is preferred.
    • Proficiency in Windows 95 and company-approved spreadsheets and word processing is required.
    • Ability to convey information and ideas clearly is essential.
    • Ability to evaluate and select among alternative courses of action quickly and accurately is required.
    • Ability to maintain composure and objectivity under pressure is necessary.
    • Ability to handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
    • Ability to listen to, understand, and clarify the concerns and issues raised by coworkers and guests.
    • Ability to work with and understand financial information and data and basic arithmetic functions.
  • Responsibilities:
    • Approach all encounters with guests and employees in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with Hotel Cleveland standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
    • Comply at all times with Hotel Cleveland standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a friendly and warm demeanor at all times.
    • Inspect the setup of meeting and banquet functions, checking them against the Banquet Event Order.
    • Supervise and assist with the setup of assigned banquet functions, ensuring that Hotel Cleveland's standards are met and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
    • Act as the liaison between the Sales and Catering Manager and the in-house meeting or banquet contact.
    • Respond to guests' problems, complaints, and accidents. Communicate problems/issues to the Food & Beverage Manager and/or General Manager.
    • Assist the Food & Beverage Manager/Banquet Manager with scheduling Banquet staff to ensure sufficient staffing for upcoming functions. Maintain labor productivity at or below budget through the use of the Wage Progress report; submit Wage Progress reports to the GM and Corporate Office.
    • Assist in the service of banquet functions as required.
    • Assist in banquet setup as required.
    • Requisition liquor for all banquet bars and maintain proper control over service thereof.
    • Supervise and assist with the breakdown after the completion of functions to ensure that all equipment and supplies are stored properly.
    • Inspect the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
    • Follow all state liquor laws.
    • Be familiar with Banquet menus and prices.
    • Know hotel services and facilities.
    • Enforce all hotel policies and safety rules.
    • Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
    • Ensure employees are at all times attentive, friendly, helpful, and courteous to guests, managers, and all their fellow employees.
    • Hire and train staff of Hotel Cleveland's service standard and supervision of such during service.
    • Respond to guests' requests as needed.
    • Assist audio/visual company as necessary.
    • Prepare banquet checks, obtain guest signatures, and inform client of payment procedures at the completion of all assigned functions.
    • Be familiar with the operation of P.O.S. system.
    • Correct hazards and notify management.
    • Attend meetings as assigned.
    • Cross-train in Cafe for assistance as supervisor.
    • Submit order of all supplies (candles, note pads, pens, uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
    • Handle items for Lost and Found according to the standards.
    • Perform other tasks/jobs as assigned by Food & Beverage Manager.