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Program Eligibility Supervisor

2 months ago

Little Rock, Arkansas, United States Arkansas Government Job Full time
Job Summary

The Arkansas Government Job is seeking a highly skilled and experienced Program Eligibility Supervisor to join our team. As a key member of our organization, you will be responsible for supervising the activities of an eligibility program staff, ensuring the delivery of high-quality services to clients.

Key Responsibilities
  • Provide supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients.
  • Monitor and prepare weekly performance reports on staff's workload, including the number of hours worked and quantity of determinations adjudicated.
  • Prepare training materials and present necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training.
  • Resolve procedural problems encountered by subordinates to maintain standard of quality and provide direction in difficult cases.
  • Attend and conduct staff meetings to review policy, discuss policy clarifications, and resolve problems.
  • Investigate issues and make determinations.
  • Perform other duties as assigned.
Requirements

To be successful in this role, you will need:

  • The formal education equivalent of a bachelor's degree in psychology, sociology, or related field.
  • Two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity.
About Us

The Arkansas Government Job is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.