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Housekeeping Attendant

2 months ago

Columbus, Ohio, United States AC Hotel Columbus Full time
Job Summary

We are seeking a highly motivated and detail-oriented Houseman to join our team at AC Hotel Columbus. As a Houseman, you will be responsible for maintaining the cleanliness and organization of our hotel's common areas, ensuring a positive experience for our guests.

Key Responsibilities
  • Consistently provide professional, friendly, and attentive service to guests, anticipating their needs and answering questions about their stay.
  • Respond promptly to guest inquiries and resolve any complaints to ensure guest satisfaction.
  • Complete all required brand-specific training and adhere to property-specific brand standards.
  • Clean common areas, including glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, and other areas as needed.
  • Take responsibility for submitting lost or found items to management.
Requirements
  • High school graduate or equivalent and a minimum of six months of work-related experience (hospitality or janitorial experience preferred).
  • Excellent customer service skills.
  • Ability to follow directions and work in a fast-paced environment.
  • Additional training as required.
  • Must be flexible to work varied schedules.
  • Good written and oral communication skills.
  • Ability to listen attentively.
  • Must have the physical ability to walk, bend, and stand for long periods.
  • Must be able to lift up to 40 lbs.
  • Must adhere to grooming and appearance standards in alignment with uniform.
  • Must be dependable.
Essential Skills
  • Ability to express compassion while remaining composed.
  • Ability to remain calm and focused while working under pressure.
  • Promote the property by demonstrating a 'top-notch' attitude toward our guests, which includes anticipating their needs and being proactive.
  • Ensure that you are always a positive representation of the property, embracing and respecting diversity and multi-cultural environments.