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Guest Advocate

1 month ago

Quakertown, Pennsylvania, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide. We're a leading retailer in America, committed to helping all families discover the joy of everyday life. Our purpose is to care for our communities, invest in growth opportunities, and succeed as one Target team.

Job Summary

We're seeking a Guest Advocate to join our team. As a Guest Advocate, you'll be the face of Target, providing exceptional customer service and creating a welcoming experience for our guests. You'll be empowered to make shopping quick and easy for our guests, ensuring exceptional quality and exceeding their expectations.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving concerns in a timely and professional manner.
  • Engage with guests, building relationships and promoting Target's services and offerings.
  • Work efficiently to minimize guest wait time, maintaining accuracy and quality while scanning and bagging guest items.
  • Be knowledgeable about Target's tools, products, and services, using this knowledge to solve issues and improve the guest experience.
  • Partner with leaders to de-escalate negative situations and recover the guest shopping experience.
  • Maintain a clean and organized work area, stocking supplies and gathering abandoned items as needed.
  • Support guest services such as Order Pick Up, Drive Up, and Registry, ensuring compliance with federal, state, and local laws.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build relationships with guests and team members.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and maintaining a high level of productivity.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays, with reliable and prompt attendance.
  • Ability to remain mobile for the duration of a scheduled shift, with the capacity to lift or move merchandise up to 44 pounds.
  • Basic math skills, with the ability to accurately handle cash transactions and operate a cash register.
What We Offer

As a Guest Advocate at Target, you'll enjoy a competitive benefits package, including financial and education benefits, as well as opportunities for growth and development. We're committed to creating a safe and inclusive work environment, where you can thrive and reach your full potential.

Apply now to join our team and become a part of the Target family