Transportation Technology Support Specialist

22 hours ago


Normal, Illinois, United States McLean County Unit District No. 5 Full time
Job Summary

We are seeking a highly skilled Transportation Technology Support Specialist to join our team at McLean County Unit District No. 5. As a key member of our Technology Department, you will provide essential technology support focused on transportation-related issues within the district.

Key Responsibilities
  • Computer and Peripheral Device Support: Connect, name, image, and troubleshoot district computers and related devices.
  • Helpdesk Management: Complete helpdesk tickets and escalate as necessary.
  • Secondary Server and Software Support: Assist in maintaining district servers and software.
  • Hardware Management: Monitor, test, repair, track warranties, and replace hardware as needed.
  • Inventory Management: Maintain accurate technology inventory records for district buildings.
  • Software Deployment: Provide deployment, discovery, and troubleshooting support on local machines.
  • Active Directory Management: Update and maintain computer accounts within Active Directory.
  • Training and Support: Plan and deliver training for district-specific software and hardware needs.
  • Technology Deployment: Assist in the deployment and management of district technology equipment.
  • Bus Video Management: Download, archive, and distribute bus videos per helpdesk ticket requests.
  • Bus Camera Hardware Support: Monitor, test, repair, track warranties, and replace bus camera hardware.
  • Transportation Inventory Management: Maintain accurate inventory records for transportation-related technology.
  • Training for Transportation Staff: Plan and deliver training specific to transportation video software and hardware needs.
  • Other Duties: Perform additional duties as requested by the Director of Technology.
Requirements
  • Education: Candidate must have a high school diploma and two years of related college credit or equivalent work experience.
  • Technical Proficiency: Strong knowledge of MS Windows, Google Workspace, and various technologies.
  • Communication Skills: Excellent verbal and written communication skills, especially when explaining technical concepts to non-technical staff.
  • Attention to Detail: Ability to multitask while maintaining detailed reports and filing systems.
  • Problem Solving: Self-Motivated with the ability to work independently, prioritize tasks, and proactively seek solutions.
  • Physical Requirements: Must be able to see, hear, and speak clearly, have a valid driver's license, bend and stand for extended periods, and repetitively lift up to 40 pounds.


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