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Security Officer II

2 months ago

Oklahoma City, Oklahoma, United States Goodwill Industries of Central Oklahoma, Inc. Full time
About the Role

Goodwill Industries of Central Oklahoma, Inc. is seeking a dedicated and detail-oriented Security Officer II to join our team. As a Security Officer II, you will play a vital role in maintaining a safe and secure environment for our customers, employees, and visitors.

Key Responsibilities
  • Security and Safety
    • Ensure a high standard of alertness, responsibility, and confidentiality while providing exceptional customer service.
    • Maintain a positive customer service attitude while interacting with clients, employees, customers, and visitors.
    • Assist in the start-up of new accounts, including working the post, assisting with post orders, training checklists, and getting acclimated to the post.
    • Become proficient in CCTV operations.
    • Understand and utilize the Elements of Proof regarding shoplifting.
    • Utilize training and actions to deter theft.
  • Documentation and Reporting
    • Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
    • Maintain proper security logs and Daily Activity Reports (DAR).
    • Document all recovery efforts.
  • Customer Service and Conflict Resolution
    • Diffuse and de-escalate situations that involve employees, customers, and/or security incidents.
    • Check receipts and proof of purchase for all customers leaving the facility.
    • Conduct shopping cart integrity inspections and identify any items not purchased.
  • Physical Security and Maintenance
    • Perform foot patrol and routine checks of all doors entering the building.
    • Act in a professional manner during emergencies, power outages, and inclement weather.
    • Remain vigilant and attentive while on duty.
  • Professional Development and Compliance
    • Review and be familiar with Goodwill of Central Oklahoma safety policies, programs, and procedures.
    • Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
    Requirements
    • Education and Certifications
      • High school diploma or GED, preferred.
      • Valid CLEET Phase I and II certifications issued by the State of Oklahoma, required.
    • Skills and Abilities
      • High level of attention to detail.
      • Excellent verbal and written communication skills.
      • Strong organizational skills and the ability to work on several projects at once.
      • Strong sense of internal and external customer service.
      • Strong time management skills and demonstrate adherence to timelines and schedules.
      • Good interpersonal skills: able to work well with a wide range of people.
      • Good decision-making skills.
      • CPR and First Aid certifications
    • Physical Requirements
      • The ability to stand, walk, stoop, and bend for long periods of time (approximately 8 hours a day).
      • Good finger dexterity and feeling.
      • Frequent repetitive motions.
      • Talking, hearing, and visual acuity.
      • Good physical, mental, and emotional health.
      • The ability to lift/carry up to 35 pounds, or more with assistance.
      Work Environment
      • Works in all weather conditions such as rain, snow, sleet, heat, and cold.
      • Must be able to work flexible hours which may require various security posts including nights, weekends, holidays, and occasional overtime.
      • Moderate noise level.
      • Works 40 or more hours per week when required.