Patient Service Representative

3 weeks ago


Anniston, Alabama, United States Southern Immediate Care Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Southern Immediate Care Inc.

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Welcome and greet patients and visitors, in person or on the telephone, answering or referring patient inquiries.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Maintain patient account information by obtaining, recording, and updating personal data.
  • Verify patients' insurance and copay; obtain revenue by recording and updating financial information; and record and collect patient charges, deductibles, and co-insurance payments.
  • Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments.
  • Maintain business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies.
  • Help patients in distress by responding to emergencies.
  • Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensure completeness of patient forms; and protect patients' rights by maintaining confidentiality of personal and financial information.
  • Maintain operations by following policies and procedures; reporting needed changes.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology preferred. Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills preferred.



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