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Coffee Specialist

2 months ago

Philadelphia, Pennsylvania, United States Rival Bros Full time

Position Overview: The Barista at Rival Bros plays a crucial role in shaping the guest experience, ensuring that our cafes are welcoming spaces where patrons can enjoy exceptional food and beverages. Baristas guide customers through our diverse menu, craft high-quality drinks, and provide essential information to enhance their visit. They are also responsible for maintaining the cleanliness and organization of the café.


Key Responsibilities:

  • Punctually attend scheduled shifts, adhering to dress code and grooming standards.
  • Maintain a clean, organized, and inviting café environment, including trash disposal, restroom upkeep, and window cleaning.
  • Prepare and serve high-quality food and beverages.
  • Accurately take and fulfill customer orders and requests.
  • Foster a positive experience for both customers and fellow employees.
  • Demonstrate a thorough understanding of all menu items.
  • Handle cash and card transactions, including basic counterfeit detection and end-of-day drawer reconciliation.
  • Restock and organize retail items, deliveries, and necessary supplies.
  • Communicate effectively with team members and management to ensure smooth operations.
  • Assist in training new staff by familiarizing them with daily operations, including coffee and food knowledge, service flow, customer interaction, and opening/closing procedures.
  • Complete all assigned side work before the end of each shift.

Candidate Profile: We seek individuals who embody a guest-first mentality and are dedicated to maintaining a positive atmosphere, especially during busy periods.


Essential Skills and Abilities:

  • Attention to detail in maintaining café appearance.
  • Commitment to customer satisfaction.
  • Ability to accept and implement supervisor feedback.

Ideal Candidates:

  • Available to work weekends.
  • Comfortable giving and receiving constructive feedback.
  • Self-motivated and capable of working independently.
  • Thrives in a fast-paced environment while efficiently managing downtime tasks.
  • Possesses experience in customer service, specialty coffee, or bartending/serving.

Physical Requirements:

  • Ability to lift, push, pull, or carry items weighing up to 50 lbs.
  • Capability to stand for extended periods.
  • Willingness to navigate stairs, ramps, or uneven surfaces.

Compensation and Benefits:

  • Competitive pay with excellent tips.
  • Medical coverage for full-time employees.
  • 40 hours of Paid Sick Leave.
  • 40 hours of Paid Time Off.
  • 401(k) Savings Account with 3% matching.
  • Weekly complimentary bag of coffee.
  • Free personal beverages at any time.

At Rival Bros, we uphold a high standard of hospitality and expect our team to consistently deliver their best. The responsibilities of this position may evolve due to market conditions, and additional duties may be assigned as necessary to ensure smooth café operations.