Night Auditor/Night Manager

1 day ago


New York, New York, United States New York City Growth - Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Night Auditor/Night Manager to join our team at New York City Growth - Highgate Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our front desk and night audit functions.

Key Responsibilities
  • Front Desk Operations: Check guests in and out, handle reservations, and process express checkouts efficiently.
  • Guest Service: Handle guest special requests and customer complaints in a professional and courteous manner.
  • Night Audit: Perform daily revenue balancing, generate reports, and ensure accurate and reliable information for management decision-making.
  • Staff Supervision: Interview, train, and develop night audit staff, including coaching, counseling, and discipline.
  • Reporting: Prepare, copy, and distribute reports as required, including night audit month-end reports.
  • Communication: Maintain effective communication with all levels of employees and guests, both verbally and in writing.
Requirements
  • Experience: At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and at least 3 years of progressive experience in a related field.
  • Supervisory Experience: Previous supervisory responsibilities preferred.
  • Technical Skills: Proficient in Windows, company-approved spreadsheets, and word processing.
  • Physical Demands: Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Personal Qualities: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Working Conditions

This position requires long hours, including nights, weekends, and holidays. The ability to multitask and prioritize departmental functions to meet deadlines is essential. The successful candidate will be able to maintain high standards of personal appearance and grooming, including wearing a nametag.



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