Senior Technical Operations Manager

2 days ago


Madison Heights, Michigan, United States Micro Center Sales Corporation Full time
Job Overview

Micro Center Sales Corporation is a leading technology retailer with an extensive selection of computer products. We prioritize exceptional customer service and staff development, creating a dynamic work environment.

Estimated Salary: $65,000 - $80,000 per yearJob Responsibilities:
  • Leadership Role: Provide guidance to the Computer Service Repair Department and Knowledge Bar associates.
  • Operational Management: Ensure parts orders and returns are accurate and timely, manage inventory turns, and maintain store stock quality control.
  • Customer Service: Foster a culture of excellent customer satisfaction, handling difficult situations professionally.
  • Performance Metrics: Drive department performance to meet or exceed goals for customer satisfaction, productivity, income, and operational efficiency.
  • Vendor Relationships: Manage vendor partnerships (parts cost, margin, SLA) and create vendor P&Ls.
Requirements and Qualifications:
  • Education: High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Experience: At least one year of supervisory or management experience in a service facility or retail environment; A+ and Apple certifications required within 120 days.
  • Skills: Strong communication and language skills; ability to analyze data, write reports, and communicate effectively with customers and colleagues.
Benefits:
  • Medical, Dental, and Vision Benefits
  • 401K Plan with Company Match
  • Paid Time Off
  • Employee Discount Program
  • Tuition Reimbursement & Education Discounts
  • Vendor & Company Job Training
  • Career Advancement Opportunities


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