Customer Service Coordinator

2 weeks ago


Greenacres, United States Papé Material Handling, Inc. Full time

About the Role: We are seeking a highly detail-oriented Customer Service Coordinator to join our team in Spokane, WA. As a key member of our operations department, you will be responsible for scheduling and prioritizing our field and periodic maintenance technician crew to best serve our customers.

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Job Responsibilities:

  • Manage the scheduling of technicians to ensure timely completion of service work
  • Monitor service work in process and open work orders
  • Interact with customers to provide excellent customer service

Requirements:

  • Excellent communication, customer relations, and data entry skills
  • Computer proficiency, including experience with Excel and Word
  • Technical knowledge of equipment and dispatching experience is preferred

What We Offer:

  • Competitive pay based on your skills, training, and experience level: $18-26/hr (depending on experience)
  • Outstanding benefits package, including 401(k) & Roth 401(k) Retirement Plans, medical, dental, vision, and prescription insurance, flexible spending accounts, life insurance, short- and long-term disability insurance, employee assistance program, online and instructor-led training, tuition reimbursement for training programs
  • Progressive vacation plans, sick leave, and paid holidays

About Us:

  • Papé Material Handling, Inc. is a family-owned, fourth-generation company with over 160 locations, over 4,500 members, and 85 plus years of experience
  • We maintain a drug-free workplace and are an equal opportunity employer/protected veterans/individuals with disabilities


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