SAP Service Delivery Manager

1 week ago


Phoenix, Arizona, United States HCLTech Full time
SAP Service Delivery Manager

Must be local to Phoenix, AZ or willing to relocate

  • 10+ years of experience in SAP Service Delivery Management, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLAs.
  • End-to-end management of the SAP Service Management function, including Service Management, Incident Management, Change Management, and Problem Management.
  • Experience within ITIL environments and well-versed with ASM projects.
  • Experience in SAP RUN and Agile delivery methodology.
  • Experience of having worked in an onshore-offshore model, team building, and developing the SAP support team.
  • Commercial awareness and managing and improving complex contracts.
  • Excellent written and spoken communication skills, strong business acumen, and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
  • Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem.
  • Proven problem-solving skills and strong work ethic required.

About HCLTech

HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age. Our team of experts is dedicated to delivering innovative solutions that drive business value and growth.



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