SAP Service Delivery Manager
1 week ago
Must be local to Phoenix, AZ or willing to relocate
- 10+ years of experience in SAP Service Delivery Management, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLAs.
- End-to-end management of the SAP Service Management function, including Service Management, Incident Management, Change Management, and Problem Management.
- Experience within ITIL environments and well-versed with ASM projects.
- Experience in SAP RUN and Agile delivery methodology.
- Experience of having worked in an onshore-offshore model, team building, and developing the SAP support team.
- Commercial awareness and managing and improving complex contracts.
- Excellent written and spoken communication skills, strong business acumen, and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
- Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem.
- Proven problem-solving skills and strong work ethic required.
About HCLTech
HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age. Our team of experts is dedicated to delivering innovative solutions that drive business value and growth.
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