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Sales Performance Manager

2 months ago

Raleigh, North Carolina, United States Michaels Full time
Job Title: Head of Sales Performance Management

At Michaels, we're committed to inspiring our customers and cultivating confident leaders. As the Head of Sales Performance Management, you'll play a key role in driving custom framing sales and delivering high-quality solutions to our customers.

Key Responsibilities:
  • Lead and coach a team of framers to build customer relationships and create memorable framing solutions.
  • Drive custom framing sales and assist customers in selecting the perfect framing solution for their art.
  • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs.
  • Review sales and production workload and build plans and sales floor time for networking.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Acknowledge customers, help locate product, and provide solutions.
Requirements:
  • Previous custom framing experience is preferred.
  • Retail management experience.
  • Experience leading a sales team.
  • Ability to move throughout the store.
  • Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
About Michaels:

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

We operate over 1,290 stores in 49 states and Canada and online at Michaels. Michaels is committed to the full inclusion of all qualified individuals and will assure that people with disabilities are provided reasonable accommodations.