Hospitality Host/Hostess

2 months ago


Dallas, Texas, United States The Cheesecake Factory Full time
About the Role

We are seeking a skilled and friendly Host/Hostess to join our team at The Cheesecake Factory. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless dining experience.

Key Responsibilities
  • Manage the host stand and greet guests in a friendly and welcoming manner
  • Seat guests in a timely and efficient manner, ensuring that they have a positive experience from the start
  • Monitor the dining area and ensure that it is clean and well-maintained
  • Communicate effectively with servers and other staff members to ensure that guests receive excellent service
  • Handle guest complaints and concerns in a professional and courteous manner
  • Work collaboratively with the management team to achieve sales and customer satisfaction goals
Requirements
  • Previous experience in a restaurant or hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Physical stamina to stand for long periods of time and lift up to 25 pounds
  • Availability to work a variety of shifts, including weekends and holidays
What We Offer
  • A competitive hourly rate
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Opportunities for career advancement and professional growth
  • A fun and dynamic work environment with a team of passionate and dedicated professionals

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