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Spanish Bilingual Customer Experience Specialist

2 months ago


Houston, Texas, United States Percepta Full time
About the Role

We are seeking a highly skilled Spanish Bilingual Customer Experience Specialist to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients, leveraging your language skills and expertise to resolve customer concerns and build strong relationships.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and other correspondence
  • Resolve customer concerns and issues in a timely and professional manner
  • Utilize knowledge of the automotive industry and product knowledge to provide accurate and helpful information to customers
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Meet or exceed customer service level agreements and key performance indicators
Requirements
  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of experience in a customer relations contact center or hospitality industry
  • Excellent verbal and written communication skills in Spanish and English
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive hourly rate of $19.50
  • Health, dental, vision, and life insurance
  • Flexible spending account and health savings account
  • 401(k) with company match
  • Vacation, sick time, and paid holidays
  • Tuition reimbursement
  • Employee assistance program
  • Employee discount program
  • Training and development programs
  • Employee rewards program
About Percepta

Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values of culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation drive our organization and make us a great place to work.