Customer Service Representative

2 days ago


New Kensington, Pennsylvania, United States Adecco US, Inc. Full time
Customer Service Associate Job Description

We are seeking a highly skilled and motivated Customer Service Associate to join our team at MSA Bacharach in New Kensington, PA. As a Customer Service Associate, you will be responsible for providing exceptional customer service, handling order entry transactions, and supporting MSA satellite offices.

Key Responsibilities:
  • Fulfill various order entry transactions following departmental processes.
  • Answer inbound and initiate outbound customer calls.
  • Support MSA satellite offices.
  • Build knowledge of all major product groups to properly support customer contacts.
  • Utilize SAP, phone, and email to effectively communicate with customers.
Requirements:
  • Strong verbal and written communication skills.
  • Proficient in active listening to fully understand customers' needs.
  • Excellent computer skills, including MS Word and MS Excel.
  • Familiarity with SAP database system.
  • Expertise in handling multiple tasks in a high volume, fast-paced work setting.
  • High School diploma or GED equivalent.
Benefits:
  • Competitive pay rate of $19.23/hour.
  • Rotating schedule, Monday through Friday, 8:00AM-4:30PM and 8:30AM-5:00PM.
  • Benefit offerings, including medical, dental, vision, life insurance, short-term disability, and a 401K plan.

Adecco US, Inc. is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.



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