IT Support Specialist
3 days ago
We are seeking a highly skilled IT Service Desk Analyst to join our team at TripleNet Technologies. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
• Participate in the development and implementation of IT projects, including lifecycle PC imaging and technology deployments.
• Assist in the preparation and execution of technology-related tasks for upcoming moves and facility renovations.
• Lead the replacement of end-of-life technology assets and configure and deploy laptops and cell phones.
• Provide timely and effective support to customers through phone calls, email, and ticketing systems.
• Monitor and respond to alerts and notifications from the Service Desk and Network Operations Center.
• Collaborate with the team to ensure seamless execution of daily activities and customer-impacting tasks.
Requirements:
• Proven experience in a Service Desk environment, with a strong background in IT support and customer service.
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
• Proficiency in Windows 10, Microsoft Office 365, and Windows networking in a complex, fast-paced environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Location:
Everett
Duration:
2 to 3 months
Pay:
$30 per hour
Schedule:
M-F (40 hours per week)
This is a fantastic opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and customer-focused IT professional, we encourage you to apply for this exciting role.
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