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Aquatic Facility Operations Supervisor

2 months ago

Minneapolis, Minnesota, United States Great Wolf Lodge Full time

Compensation:
$0 per year - $0 per year At Great Wolf Lodge, the Aquatic Facility Operations Supervisor is responsible for overseeing a team of maintenance professionals dedicated to ensuring the waterpark operates smoothly while providing a safe and enjoyable atmosphere for all guests. This role involves directing the installation, upkeep, and repair of aquatic systems, ensuring they meet all necessary quality benchmarks for optimal performance and guest satisfaction.

Key Responsibilities:
- Provide effective leadership to team members, including recruiting, hiring, training, and maintaining adequate staffing levels for the department.
- Perform supervisory duties such as conflict resolution, coaching, and fostering teamwork while managing performance.
- Supervise the execution of all waterpark property and equipment repairs, along with preventative maintenance, while monitoring life safety systems.
- Ensure departmental operations comply with corporate and brand standards, as well as all applicable federal, state, and local regulations.
- Delegate and perform maintenance and repair tasks on waterpark equipment as necessary.
- Possess a strong understanding of pool chemistry and general pool maintenance practices.
- Complete and maintain certification training in Aquatic Facility Operator and/or Certified Pool Operator programs.
- Execute tasks efficiently while adhering to all safety protocols and regulations.
- Utilize safe chemical handling practices in accordance with MSDS guidelines and GWR standards, as well as OSHA, EPA, Green Seal, and other relevant laws.
- Plan and successfully execute annual shutdowns in collaboration with the Aquatics Director, Director of Engineering, Lodge General Manager, and relevant contractors.
- Maintain accurate records and documentation in line with corporate, industry, and governmental standards.
- Schedule staff effectively to ensure operational excellence while adhering to budgetary constraints.
- Enforce procedures that safeguard inventory such as tools, supplies, equipment, and furnishings.
- Monitor supplies and inventory efficiently to minimize waste and ensure readiness for the next operational shift.
- Prioritize work order volume and assign tasks to team members as needed.
- Inspect maintenance staff assignments to confirm timely and specification-compliant completion.
- Manage shift operations, including staff scheduling, training, and coaching.

Qualifications:
- Bachelor's degree in business, engineering, or a related field (or equivalent education/experience).
- Minimum of 1 year of supervisory or leadership experience.
- At least 3 years of experience in general maintenance, HVAC, plumbing, or waterpark maintenance.
- Proficient knowledge of chemicals, tools, equipment, and supplies utilized in comprehensive building and waterpark maintenance services.
- Successful completion of a criminal background check and drug screening.
- Availability to work flexible hours and varied shifts, including weekends and holidays as required.

Preferred Qualifications:
- Previous experience in resort maintenance.
- Expertise in hands-on equipment maintenance.
- Ability to develop, implement, and monitor programs that comply with all relevant regulations, including Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications.

Physical Requirements:
- Capable of lifting up to 75 lbs.
- Able to bend, stretch, and twist.
- Capacity to sit or stand for extended periods.
- Able to climb multiple flights of stairs daily and walk frequently.