Refreshment Attendant

2 months ago

Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time


Job Overview

Position Title: Beverage Server

Department: Beverage Services

Reports to: Beverage Supervisor

Compensation: $5.52 to $7.78 per hour plus tips, shift differentials, and incentive pay.

Primary Objective: To expertly serve both alcoholic and non-alcoholic beverages to patrons in a prompt and efficient manner.

Key Responsibilities:
  • Greet guests and take drink orders with a friendly demeanor while navigating the gaming area.
  • Create a welcoming atmosphere for all guests.
  • Maintain a positive attitude and avoid disputes with customers.
  • Provide exemplary service to every guest.
  • Exhibit a friendly and courteous attitude at all times.
  • Possess thorough knowledge of casino operations and provide accurate information to guests.
  • Prepare and process all drink orders efficiently.
  • Ensure that all service areas, including the bar, are stocked and maintained to the highest cleanliness standards.
  • Communicate any issues to the beverage supervisor promptly, either in writing or verbally, to ensure appropriate follow-up.
  • Monitor and report any guests who may require service denial to supervisors.
  • Perform additional tasks as assigned by the supervisor.
Essential Qualifications:
  • Must be at least 18 years of age.
  • Possession of a valid bartender license is required.
  • Demonstrate a strong sense of responsibility and self-motivation.
  • Maintain a professional appearance and demeanor.
  • Ability to stand or walk for extended periods.
  • Capable of carrying serving trays filled with beverages.
  • Proficient in handling cash and making change.
  • Excellent verbal and written communication skills.
  • Availability for a flexible work schedule as needed.
  • Completion of Title 31 training is mandatory.
Note: Preference will be given to Native American candidates.

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