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Hotel Service Associate

2 months ago

Miami Beach, Florida, United States Highgate Hotels Full time

Job Summary:

The Hotel Service Associate will be responsible for providing exceptional service to our guests by ensuring their rooms are clean and well-maintained. This role requires attention to detail, a strong work ethic, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Thoroughly clean and sanitize guest rooms, including bathrooms and kitchens, to meet the highest standards of cleanliness and hygiene.
  • Restock amenities and supplies as needed, ensuring that guests have everything they need for a comfortable stay.
  • Respond promptly to guest requests and concerns, providing a high level of customer service and resolving issues in a professional and courteous manner.
  • Work collaboratively with other hotel staff to ensure seamless service and a positive guest experience.
  • Maintain a clean and organized workspace, adhering to hotel standards and protocols.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in housekeeping or a related field preferred.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Excellent communication and customer service skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.