Customer Experience Associate

1 month ago


San Francisco, California, United States Conduent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize knowledge management systems and resources to provide accurate and complete information to customers.
  • Process transactions and submit research requests as needed.
  • Maintain a thorough knowledge of company and client programs, policies, and technology.
  • Communicate effectively with customers and colleagues in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
What We Offer
  • Full-time employment with a competitive hourly rate of $21.50.
  • Spanish/English bilingual incentive after training.
  • Weekends off.
  • Paid training.
  • Career growth opportunities.
  • Full benefit options.
  • Great work environment.
Requirements
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma or equivalent.
  • Must be able to successfully pass a criminal background check.
  • Must pass a Customer Service Skills assessment.


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