Brand Protection Specialist

2 weeks ago


Wilmington, Delaware, United States Corporation Service Company Full time
Role Overview:

As a key member of our Digital Brand Services team, you will play a critical role in identifying, reporting, and enforcing online Intellectual Property misuse for some of the world's largest brands.

Your responsibilities will include using our proprietary software in conjunction with open-source online research techniques to find and report online fraudulent activity, including counterfeiting and phishing attempts.

This role is ideal for someone who is technology-driven, service-oriented, and has experience in online research and a keen eye for detail.

Key Responsibilities:
  • Review, analyze, and enforce online results using your knowledge of Intellectual Property, online brand abuses, and customer-specific brand knowledge.
  • Work collaboratively with global teams to ensure alignment with the customers' brand monitoring strategy.
  • Provide exceptional customer service to both internal and external customers.
  • Use open-source online resources to investigate potentially fraudulent activity.
  • Create and deliver consultative reports containing online appearances of brand abuse.
  • Analyze large data sets to establish trends or anomalies of interest.
Requirements:
  • Strong internet research skills required.
  • Bilingual/Multilingual skills are strongly preferred, particularly in one of the following languages: Mandarin, French.
  • Outstanding written and verbal communication skills.
  • Ability to be a self-starter and work in a fast-paced environment.
  • A basic understanding of online Trademark and Copyright infringements.
  • Strong Microsoft Office skills including Outlook, MS Excel, and Word.
  • Ability to work independently as well as in a team-oriented environment.
  • Exceptional organizational skills with the ability to prioritize work unsupervised; time management skills.
  • Attention to detail.
  • Previous experience with online brand protection, or working within a technology-driven environment is a bonus.


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