Service Coordinator Volvo Cars White Plains

3 weeks ago


Elmsford, New York, United States The Premier Collection Full time
Job Overview

We are seeking a highly organized and detail-oriented Service Scheduler to join our team at The Premier Collection, a leading luxury Volvo retailer. As a key member of our service department, you will play a vital role in ensuring that our valued clients receive an exceptional service experience.

Key Responsibilities
  • Appointment Scheduling: Manage and coordinate service appointments for our luxury Volvo clientele, ensuring optimal scheduling and resource allocation.
  • Follow-Up: Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests.
  • Confirmation: Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit.
  • Glitch Recovery: Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction.
  • Customer Interaction: Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy.
Requirements
  • Previous experience in a scheduling or administrative role, preferably in an automotive or luxury retail environment.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in scheduling software and basic computer applications.
  • Problem-solving skills with a proactive approach to handling unexpected issues.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth within a prestigious dealership.
  • A dynamic and supportive work environment.
  • Employee discounts on parts and services.

We are committed to providing a work-life balance and offer a 5-day work week and 3 weeks of vacation. Our dealership is a family-friendly atmosphere and we believe in promoting from within. We also offer ongoing training and career development, as well as a 401(K) plan and health insurance with 50% employer contribution.



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