Service Department Liaison Specialist
6 days ago
At Robbins Toyota, we pride ourselves on delivering exceptional customer experiences and creating long-term relationships with our guests. As a seasoned Service Department Liaison Specialist, you will play a vital role in achieving this goal by providing top-notch support and guidance to our customers.
Responsibilities include:
- Greeting service department customers warmly and professionally, establishing a strong first impression.
- Effectively communicating repair needs to technicians, ensuring accuracy and efficiency.
- Selling additional services in a non-aggressive manner, always prioritizing customer satisfaction.
- Providing clear and concise estimates, empowering customers to make informed decisions.
- Ensuring adherence to vehicle care and operation policies, upholding the highest standards of quality and safety.
- Fostering a positive and supportive environment, encouraging open communication and teamwork.
- Maintaining accurate records and reports, ensuring data integrity and compliance.
- Collaborating with the Service Manager to resolve issues and improve processes.
- Developing and implementing strategies to enhance customer satisfaction and loyalty.
Benefits and Perks
This role offers a competitive salary range of $55,000 - $75,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, dental insurance, life insurance, paid vacation, paid holidays, and a discount on vehicles. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.
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