Fitness Center Operations Manager
6 days ago
We are seeking a highly skilled and experienced Fitness Center Operations Manager to join our team at the University of Tulsa. This is a key leadership role that requires strong organizational, communication, and interpersonal skills.
Job SummaryThe Fitness Center Operations Manager will be responsible for overseeing the daily operations of the Collins Fitness Center, including supervising student staff, managing membership services, maintaining facility cleanliness and safety, and providing excellent customer service to members and guests.
Key Responsibilities- Supervision of Student Staff: Supervise and mentor student staff in member/guest services and fitness programs, assist in recruiting, training, and scheduling, provide feedback and conduct performance evaluations.
- Membership Services: Process membership applications, renewals, and cancellations, manage and update the membership database.
- Facility Maintenance: Maintain facility cleanliness and safety, monitor inventory levels, and ensure timely ordering of supplies.
- Customer Service: Provide information on fitness center programs, membership options, and facility policies, handle inquiries, resolve complaints, and address member and guest needs promptly.
To be successful in this role, you will need:
- A minimum of 2-3 years of customer service experience, preferably in a recreation or wellness setting.
- Strong verbal and written communication skills, attention to detail, and proficiency in Adobe Photoshop, Microsoft Access, and social media platforms.
- An Associate's degree or equivalent experience.
In return for your expertise and dedication, we offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
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